Faq

The role of a primary doctor should never be underestimated. The first connection with a medical professional may save your life. An experienced and meticulous doctor is able to detect a troubled area long before a problem manifests. However, a hospital with efficient and well-trained members of staff is of utmost importance as minutes can save a patient’s life.

The choice of specialist is dependent on the initial diagnosis of the primary or referring doc-tor. MEDICUS works with the top and respected specialists in their field in Singapore and will endeavour to connect the patient with the right specialist.

The best information you’ll have is when you meet the specialist. The first step to take in ob-taining the appropriate information to make a decision is identifying the medical discipline; i.e. the relevant specialist. Countless traumatised individuals came to us thinking they have a cancerous growth but have returned home happy and relieved because the specialist dis-covered otherwise with scientific-based diagnosis.

The MEDICUS portal provides for appointment with the specialists within twenty four hours. However for urgent cases, Medicus will help admit patient and arrange for doctors to pro-vide emergency treatment with the doctor/specialist of choice. Doctors need all available and pertinent information to determine what is best for a patient they have yet to examine; even if the patient is in distress. It is advisable for patients to have scans and results of in-vestigative reports ready as reports are critical for timely intervention.

Patients, on identifying a doctor/specialist of choice, may not secure an immediate appointment as experi-enced specialists are much sought after and schedules are tight. However SIBS will strive to fulfil the 24-hour response period (from the time patient contacts SIBS) to confirm a consultation date. Travelling companion of patient should preferably be an adult who can play the role of emotional and physical supporter and be the second pair of “ears” at the consultation with the specialist. The companion should also be able to help patient manage medication.

It is critical that an experienced person/doctor/medical clinic refers you as they are familiar with the type and scope of information that is required of the patient for MEDICUS to make the appropriate recommendations. Many patients are traumatised by the initial diagnosis which makes the quality of referring party important as these individuals can provide coun-sel and ease the process.

The costs and incidentals incurred is unique to each patient. Consultation cost of all panel specialists is indicated when patient has made a choice of the specialist.

The medical coverage is dependent on the type of medical insurance policy you have. Please seek the advice of your insurance advisor or call the hotline of your respective in-surer. Medicus’ services are not covered by insurance.

Medicus can provide information and a list of hotels in the locality of major hospitals. For patients who need to stay in Singapore for longer periods, Medicus will help locate special live-in arrangements. Medicus’ asso-ciates on location will make the necessary arrangements as they have access to competitive prices and they are on the ground with the patients.